Fees
We don’t charge any monthly fees or account fees.
However, to keep our business running, and your VitraCard working, we do need to pass on some fees to you. We will charge you:
- On ordering your VitraCard, a £10 one-off payment to print and ship your card*. We charge £10 for replacement cards, so please keep your card safe.
- For cash withdrawals in pounds sterling in the UK, no ATM fees for the first £200 of total withdrawals per calendar month. If you withdraw over £200 in any calendar month, we will charge 2% on that amount. Our charges will be taken when we charge your card for the withdrawal.
- For cash withdrawals in a local currency outside of the UK, no ATM fees for the first £200 equivalent in local currency of total withdrawals per calendar month. If you withdraw over £200 equivalent in local currency in any calendar month, we will charge 2% on that amount. Our charges will be taken when we charge your card for the withdrawal. Please also note that the exchange rates will apply and you may also be charged a fee by the local ATM provider.
- For debit VitraCard payments in pounds sterling, no fees;
- For debit VitraCard payments in foreign currencies, no fees – however, exchange rates will apply and (in some instances) the merchant may apply its own exchange rate and fees.
- Receiving money from within the UK, no fees.
- Receiving money from outside the UK, not currently possible.
*Please note that we are (currently) only able to send VitraCards to residential addresses within the UK and EEA.
ARE THERE ANY VITRACARD PAYMENT LIMITS?
Yes, the VitraCards have limits.
The following limits have been applied per cardholder. Please note that any transaction attempted beyond these limits will be declined.
Generally, transactions will be limited to:
- Point of sale amount per single transaction: euro 2,500
- Point of sale amount per day: euro 3,000
- Point of sale amount per month: euro 10,000
- ATM amount per single transaction: euro 1,000
- ATM amount per day: euro 1,500
- ATM amount per month: euro 3,000
- E-commerce amount per single transaction: euro 1,000
- E-commerce amount per day: euro 1,000
- E-commerce amount per month: euro 2,000
For certain customers, we may determine, at our discretion and after review, that these are low risk. For these customers, transactions will be limited to:
- Point of sale amount per single transaction:euro 10,000
- Point of sale amount per day: euro 10,000
- Point of sale amount per month: euro 30,000
- ATM amount per single transaction: euro 1,000
- ATM amount per day: euro 1,500
- ATM amount per month: euro 4,000
- E-commerce amount per single transaction: euro 10,000
- E-commerce amount per day: euro 10,000
- E-commerce amount per month: euro 30,000
Please note that the above limits may be amended at VitraCash’s discretion.
That's it.
Please note that the cards you add in your VitraCard may charge you additional fees that we have no control over.
If you have any queries, please email our Customer Support Services on support@vitracash.com. You can also contact our Customer Support Services directly through the App, by accessing the App chat function.